Accidents & Damage
What to do in an emergency
If you have been involved in a road accident, prioritize your safety and that of others first. If there are injuries or if the vehicle is obstructing a public road, call emergency services immediately at 112.
For any other emergencies related to our services, our 24/7 emergency hotline is available.
Call: +31 20 651 59 89
Need roadside assistance?
If you’re unable to continue driving but it’s not an emergency, prioritize your safety first. Move to the right-hand shoulder, stand behind the crash barrier if available, and wear a safety vest.
Our Breakdown assistance service is available 24/7 to help you get back on the road.
Call: +31 881 121 284
Damage without a third party involved
Have you incurred damage to your vehicle without involving a third party? If you are still able to continue driving, you can easily report this single-sided damage using the KINTO app.
When filling out the claim form, it’s important to accurately describe how the damage occurred and include photos of the damage and the situation. We will contact you to discuss the next steps.
Damage involving a third party
If another party is involved in the damage, ensure the road is clear, find a safe place, and complete the European claim form together with the other party (found in the glove box). Afterward, send a copy or photo of both sides of the document, along with photos of the damage and the situation, via the KINTO app.
It’s crucial to accurately describe how the damage occurred on the claim form and include photos for our review.
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Frequently asked questions about KINTO Flex
Is there a counterparty involved in the damage? Clear the road, find a safe place, and complete a European claim form together with the other party (a copy can be found in the glove compartment). Then, send a copy or photo of the front and back of the document, along with photos of the damage, via the KINTO app.
It is important to describe as accurately as possible how the damage occurred on the claim form. Attach photos of the damage and the situation, as this can help in determining fault. We will then send the claim form and photos to a claims handler, who will work with the other party’s insurer to decide on the question of liability.
Is there only damage to your vehicle and no third party involved? Can you continue driving? If so, you can easily report this damage to us via the KINTO app.
When your car indicates that maintenance is needed, please contact us immediately.
If a red warning light appears on the display, it indicates a danger. Depending on the symbol, you should immediately park your vehicle safely and contact us or our roadside assistance service. This can be done easily via the app.
Yellow/orange warning lights indicate that a safety check is required. Contact us for further instructions.
For more information on indicator lights and special warning lights for electric cars, please refer to the instruction booklet in the car.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
In case of damage, we apply a deductible of €750. Optionally, you can reduce this to €400.
Every car is insured comprehensively with us. However, there is an insurance deductible of €750. You have the option to reduce this deductible to €400 if desired.
If you find yourself in an emergency or breakdown situation, prioritize your safety and that of others. Move your vehicle to the right-hand shoulder, ideally behind a crash barrier, and put on a safety vest. For further guidance, please refer to our accidents and damage page.