Delivery of your car
Your new KINTO car is on its way: what to expect
You’ve ordered your KINTO car, your application is approved, and the wait has begun. What’s next in the delivery process? Here’s everything you need to know about picking up or receiving your car, so you’ll be fully prepared.
Once your application is approved, we’ll call you to schedule a delivery appointment. During this call, we’ll discuss the available colors, and you can share your preference. Please note, however, that we cannot guarantee a specific color.
Pick up or home delivery
Pick up
If you choose to pick up your car yourself, you’re welcome to visit us at: Krommewetering 111, 3543 AN, Utrecht. During the scheduling call, we’ll confirm a date and time slot for your pick-up.
Home delivery
Prefer to have the car delivered to your home? No problem! Delivery can be arranged for an additional fee through our trusted partner. During the scheduling call, we’ll agree on a day and time slot for delivery. The day before delivery, you’ll receive an email or SMS with the exact delivery time.
What to bring on delivery day
When you receive your car, we’ll walk around it together to inspect its condition and address any questions. We’ll also complete the delivery form, documenting the car’s condition, any existing damages, and the fuel level.
Make sure to bring your driver’s license. It must be the same license you used during your application. Since we need to verify your license, you must either pick up the car in person or be present during delivery.
Once your delivery appointment is confirmed, you’ll receive a link to pay the €500 deposit. This deposit must be paid before you can take the car. It serves as a guarantee against damage, theft, fraud, negligence, or excess mileage beyond your plan. If everything is in order at the end of your subscription, the deposit will be fully refunded.
What happens after delivery?
Within 24 hours of receiving your car, you’ll get an invitation to download the KINTO app. Through the app, you can:
Manage your subscription.
View invoices.
Track your mileage.
Frequently asked questions KINTO Flex
Once we’ve scheduled a delivery appointment and the license plate is known, we can send you an online driver’s declaration upon request in advance. Otherwise, the declaration will be sent within 5 working days after the car has been picked up or delivered. You can use this declaration to apply for your parking permit.
Our standard cars are comfortable and well-equipped. Looking for extra luxury and convenience? Choose the upgrade option. This includes features like enhanced speakers, LED lighting, a smart entry system with start button, a digital dashboard, a larger multimedia screen, bigger wheels, and rear privacy glass. Check the product page of your chosen car for specific details.
No, the upgrade option is not available for all cars. On each car’s product page, you can see if an upgrade is possible and which features are included. Currently, upgrades are available for the Toyota Yaris and Yaris Cross.
Yes, you can! However, you will need a valid driving license recognized in the Netherlands and a Dutch residential address. If you’re planning to move in the future, please contact us, and we will help you find a suitable solution.
Your KINTO Flex subscription includes all-risk insurance, maintenance, tax, roadside assistance in almost all of Europe, and your chosen number of kilometres per month. Learn more about customizing your car subscription on our page: How it works? Step-by-step guide.
Absolutely! If you’re planning to buy a house, KINTO Flex is a smart choice. Our car subscription is not registered with the BKR, so it will not impact your mortgage application.
KINTO Flex is the ideal solution for those needing a car for a limited period. We offer short minimum terms of 3, 6, or 9 months. After this period, you have the flexibility to cancel on a month-to-month basis or continue driving for as long as you need.
Almost all our cars come with automatic transmission, with a few exceptions clearly specified otherwise. All vehicles are equipped with standard air conditioning and support Apple CarPlay/Android Auto. Explore detailed specifications for each model.
Currently, we do not offer fully electric models in our range, but this may change soon. Do you have a preference? Be sure to let us know!
Your car comes equipped with factory tyres (summer tyres) as standard.
With KINTO Flex, you can choose the duration and monthly mileage that best suits your needs. For the contract duration, you can select from 3, 6, or 9 months, and after the minimum term, you have the flexibility to continue driving as long as you wish. Additionally, you can choose for mileage packages of either 1,000, 1,500 or 2,000 kilometers per month. Discover more options directly in our configurator.
We require a one-month notice period for cancellation. Therefore, if you intend to return the car after the minimum term, such as six months, please inform us by the end of the fifth month.
You cannot fully customize your car. All our cars come well-equipped as standard with key features such as air conditioning, Apple CarPlay/Android Auto, and a rearview camera.
We have cars in various colors. When scheduling the delivery appointment, we’ll discuss which colors are available and your preferences. Please note that we cannot guarantee a specific color.
You can reach us by phone Monday through Friday from 08:00 to 17:00, or you can send us an email, and we will respond as soon as possible. For additional details, please visit our contact page.
The subscription process with KINTO Flex is simple. First, select your car, determine the minimum term, and choose your mileage bundle. Then, decide on any additional options and place your order for the KINTO car subscription. See the full step-by-step plan on our page: How it works.
We offer minimum terms of 3, 6, or 9 months. Once this term is over, you can cancel month-to-month or continue driving for as long as you like.
Yes, your KINTO Flex subscription can be canceled month-to-month once the minimum term has expired.
No, there is no maximum limit on the kilometres you can drive. When you subscribe to a car with us, we offer three different mileage bundles: 1,000, 1,500 or 2,000 km per month. Unused kilometers roll over to the next month for the entire duration of your subscription. Need to drive more than your monthly bundle? No problem! You’ll simply pay €0.18 per extra kilometer at the end.