Frequently asked questions

Yes, you can! However, you will need a valid driving license recognized in the Netherlands and a Dutch residential address. If you’re planning to move in the future, please contact us, and we will help you find a suitable solution.

Your KINTO Flex subscription includes all-risk insurance, maintenance, tax, roadside assistance in almost all of Europe, and your chosen number of kilometres per month. Learn more about customizing your car subscription on our page: How it works? Step-by-step guide.

Absolutely! If you’re planning to buy a house, KINTO Flex is a smart choice. Our car subscription is not registered with the BKR, so it will not impact your mortgage application.

KINTO Flex is the ideal solution for those needing a car for a limited period. We offer short minimum terms of 3, 6, or 9 months. After this period, you have the flexibility to cancel on a month-to-month basis or continue driving for as long as you need.

Almost all our cars come with automatic transmission, with a few exceptions clearly specified otherwise. All vehicles are equipped with standard air conditioning and support Apple CarPlay/Android Auto. Explore detailed specifications for each model.

Currently, we do not offer fully electric models in our range, but this may change soon. Do you have a preference? Be sure to let us know!

Your car comes equipped with factory tyres (summer tyres) as standard.

With KINTO Flex, you can choose the duration and monthly mileage that best suits your needs. For the contract duration, you can select from 3, 6, or 9 months, and after the minimum term, you have the flexibility to continue driving as long as you wish. Additionally, you can choose for mileage packages of either 1,000 or 1,500 kilometers per month. Discover more options directly in our configurator.

We require a one-month notice period for cancellation. Therefore, if you intend to return the car after the minimum term, such as six months, please inform us by the end of the fifth month.

You cannot fully customize your car. All our cars come well-equipped as standard with key features such as air conditioning, Apple CarPlay/Android Auto, and a rearview camera.

We have cars in various colors. When scheduling the delivery appointment, we’ll discuss which colors are available and your preferences. Please note that we cannot guarantee a specific color.

You can reach us by phone Monday through Friday from 08:00 to 17:00, or you can send us an email, and we will respond as soon as possible. For additional details, please visit our contact page.

The subscription process with KINTO Flex is simple. First, select your car, determine the minimum term, and choose your mileage bundle. Then, decide on any additional options and place your order for the KINTO car subscription. See the full step-by-step plan on our page: How it works.

We offer minimum terms of 3, 6, or 9 months. Once this term is over, you can cancel month-to-month or continue driving for as long as you like.

Yes, your KINTO Flex subscription can be canceled month-to-month once the minimum term has expired.

No, there is no maximum limit on the kilometres you can drive. When you subscribe to a car with us, we offer two different mileage bundles: 1,000 or 1,500 km per month. If you exceed your chosen bundle, you will be charged an additional amount per extra kilometre driven.

If you want to cancel after your minimum contract period has expired, you can use the cancellation function in the KINTO app. Simply choose the date you want to end your subscription, and we will contact you to finalize the process.

Yes, your partner and children can ride in the car as long as they live at the same address and hold a valid driving license. However, if friends or other family members want to drive the car, you must always be present in the vehicle.

Yes, you can transfer unused kilometres from your monthly bundle to the following months during your subscription. At the end of your subscription, we calculate the total number of kilometres driven. This feature is useful for holidays or additional family visits across the Netherlands, for example.

With KINTO Flex, after your minimum term, the subscription continues until you cancel, with just one month’s notice. Over time, you may have the option to change vehicles, receiving a similar but newer car.

No, KINTO does not provide a parking permit for the car. You will need to arrange this independently. If you require the license plate number before picking up the car, please contact us, and we will work together to find a solution.

If there is a glitch or any problems with the app, you can try again later or contact our customer service for assistance.

If you want to change your subscription, we are happy to help. Contact us via our customer service or through the app.

You can change your details in the KINTO app or by contacting us via email. We are happy to help!

Yes, you can take your KINTO car abroad. We have compiled a list of countries where you can drive with your KINTO car. For the full list, please refer to the Terms and Conditions.

No, KINTO cars do not come with a fuel card.

Is there a counterparty involved in the damage? Clear the road, find a safe place, and complete a European claim form together with the other party (a copy can be found in the glove compartment). Then, send a copy or photo of the front and back of the document, along with photos of the damage, via the KINTO app.

It is important to describe as accurately as possible how the damage occurred on the claim form. Attach photos of the damage and the situation, as this can help in determining fault. We will then send the claim form and photos to a claims handler, who will work with the other party’s insurer to decide on the question of liability.

Is there only damage to your vehicle and no third party involved? Can you continue driving? If so, you can easily report this damage to us via the KINTO app.

When your car indicates that maintenance is needed, please contact us immediately.

If a red warning light appears on the display, it indicates a danger. Depending on the symbol, you should immediately park your vehicle safely and contact us or our roadside assistance service. This can be done easily via the app.

Yellow/orange warning lights indicate that a safety check is required. Contact us for further instructions.

For more information on indicator lights and special warning lights for electric cars, please refer to the instruction booklet in the car.

You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.

In case of damage, we apply a deductible of €750. Optionally, you can reduce this to €400.

Every car is insured comprehensively with us. However, there is an insurance deductible of €750. You have the option to reduce this deductible to €400 if desired.

If you find yourself in an emergency or breakdown situation, prioritize your safety and that of others. Move your vehicle to the right-hand shoulder, ideally behind a crash barrier, and put on a safety vest. For further guidance, please refer to our accidents and damage page.

When you return the car, its condition will be recorded in a report. Timely reporting of damage is required, and you will be liable only up to the amount of your excess. Normal signs of use do not need to be reported. Make sure the car is clean both inside and out to avoid extra cleaning costs.

When returning the car, ensure you return everything that came with it, including keys, registration certificate, service booklet, and accessories. Don’t forget to clear all your digital personal data, such as navigation history and phone connections.

If you discover any unreported damage, report it via the damage form in the app before handing in the car.

Yes, a deposit is required when you take out our car subscription. This deposit must be paid before you pick up the car. The amount of the deposit will be clearly indicated during the configuration of your subscription.

Yes, all of these are included in our service. So you can hit the road safely and without any worries.

You can easily find all your invoices in the KINTO app.

Fines are your responsibility. Once received, we settle them via separate invoicing and charge an administration fee for processing. You can view the invoice in the app.