Accidents & Damage
What to do in an emergency
If you have been involved in a road accident, prioritize your safety and that of others first. If there are injuries or if the vehicle is obstructing a public road, call emergency services immediately at 112.
For any other emergencies related to our services, our 24/7 emergency hotline is available.
Call: +31 20 651 59 89
Need roadside assistance?
If you’re unable to continue driving but it’s not an emergency, prioritize your safety first. Move to the right-hand shoulder, stand behind the crash barrier if available, and wear a safety vest.
Our Breakdown assistance service is available 24/7 to help you get back on the road.
Call: +31 881 121 284
Damage without a third party involved
Have you incurred damage to your vehicle without involving a third party? If you are still able to continue driving, you can easily report this single-sided damage using the KINTO app.
When filling out the claim form, it’s important to accurately describe how the damage occurred and include photos of the damage and the situation. We will contact you to discuss the next steps.
Damage involving a third party
If another party is involved in the damage, ensure the road is clear, find a safe place, and complete the European claim form together with the other party (found in the glove box). Afterward, send a copy or photo of both sides of the document, along with photos of the damage and the situation, via the KINTO app.
It’s crucial to accurately describe how the damage occurred on the claim form and include photos for our review.
Frequently asked questions about KINTO Flex
In the event of misappropriation or theft, it is important to report it to the police as soon as possible. If you witness it happening on the spot, call 112 immediately. In other cases, contact the local police.
Then, inform our customer service during business hours. If we are closed, please send us an email, and we will get back to you as soon as possible to assist you further.
Is there a third party involved in the damage? Clear the road, find a safe location, and complete a European accident report together with the third party (this can be found in the glove compartment). Then, send a photo of both the front and back of the form, along with photos of the damage, via the KINTO app. More on our accidents and damage page for assistance.
It is important to describe the cause of the damage in as much detail as possible on the accident report. Also, include photos of the damage and the situation, as this can help establish liability. We will then forward the damage report and photos to the claims handler, who will work with the other party’s insurer to determine fault.
Is there only damage to your vehicle and/or is there no third party involved? Can you still drive? If yes, you can easily report this one-party damage to us via the KINTO app.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
When your car indicates that maintenance is needed, please contact us immediately.
If a red warning light appears on the display, it indicates a danger. Depending on the symbol, you should immediately park your vehicle safely and contact us or our roadside assistance service. This can be done easily via the app.
Yellow/orange warning lights indicate that a safety check is required. Contact us for further instructions.
For more information on indicator lights and special warning lights for electric cars, please refer to the instruction booklet in the car.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
In case of damage, we apply a deductible of €750. Optionally, you can reduce this to €400.
Every car is insured comprehensively with us. However, there is an insurance deductible of €750. You have the option to reduce this deductible to €400 if desired.
In the event of a traffic accident, first ensure your safety and that of others. If there is immediate danger, call 112 right away. Additionally, our emergency line is available 24/7.
If you’re unable to continue driving but it’s not an emergency, pull over safely, preferably to the right shoulder and behind the guardrail, and put on a safety vest. Then, call our roadside assistance. All our cars come with 24/7 roadside service. For more information, visit our accidents and damage page.