End of contract
Extending your car subscription
At KINTO, your car subscription automatically continues after the minimum term, so you can keep driving as long as you want. We make sure you always drive a reliable car. That’s why we may contact you after some time to exchange your current car for a newer model. This will, of course, be done in consultation with you.
Do you want to switch to a different car model or adjust your mileage bundle? Just start a new subscription. Feel free to contact us, and we’ll discuss the options together.
Cancelling your car subscription
At KINTO, we make it easy and clear to cancel your car subscription. After the minimum term, you can cancel your subscription monthly. Please note, there is a one-month notice period. You can do this through our customer service or directly in the KINTO app. Once we receive your cancellation, we’ll get in touch with you to discuss everything, including the details of returning the car.
If you want to cancel your subscription before the minimum contract period ends, we will charge fees. Please refer to our terms and conditions for more information.
Returning the car
When your subscription ends, you can choose how to return the car. You can either drop the car off at one of our locations, or we can arrange for it to be picked up at your home for a fee. During the handover or pickup, a return report will be made, where things like the following will be checked:
Any damage
Kilometers driven
Fuel level
Final invoice and refunds
If your subscription doesn’t end on the last day of the month, you will receive a refund for the unused days. Any costs, such as the deductible for damage, refueling, charging, cleaning for severe dirt, extra mileage, and outstanding fines or charges, will be deducted. If the total cost exceeds the deposit and the amount to be refunded, we will send you an invoice for the remaining balance.
Have questions?
We understand that returning a car can raise questions. Our team is ready to assist you every step of the way. Please contact our customer service, and we’ll be happy to help you.
Frequently asked questions about KINTO Flex
When returning the car, the condition will be recorded in the return form. It is important to report any damage promptly; you are only liable for damage up to the amount of your excess. Normal wear and tear does not need to be reported. Make sure the car is clean both inside and out to avoid additional cleaning fees.
When returning the car, you must return everything that came with it, including the keys, registration certificate, maintenance booklet, and accessories. Don’t forget to erase any personal digital data, such as navigation history and phone connections.
If you discover any unreported damage, please report it in advance through the damage form in the app before returning the car.
Yes, a deposit is required when you take out our car subscription. This deposit must be paid before you pick up the car. The amount of the deposit will be clearly indicated during the configuration of your subscription.
Yes, all of these are included in our service. So you can hit the road safely and without any worries.
You can easily find all your invoices in the KINTO app.
Fines are your responsibility. Once received, we settle them via separate invoicing and charge an administration fee for processing. You can view the invoice in the app.