Maintenance & inspections (APK)
Maintenance is included
Maintenance of your car
With KINTO, car maintenance is always included in your subscription. If your car requires maintenance during your subscription, we will inform you in time. You can then easily make an appointment at one of our certified garages within 14 days. Need help scheduling the appointment? Feel free to contact us, and we’ll be happy to assist you.
Usually, maintenance is completed within one working day. If it takes longer, we’ll provide a replacement car at no extra cost so that you can keep driving.
Scheduling a maintenance appointment
Our cars are maintained by a network of reliable garages, always near you. Once maintenance is needed, we’ll send you all the necessary information. Have you driven more than 15,000 kilometers or is there a warning light on your dashboard? Let us know, and we’ll assist you further.
What to do if a warning light comes on?
If a warning light appears, it’s good to stay calm. If the light is red, pull over safely as soon as possible, for example, at a gas station. If the light is orange, you can finish your trip first. Check the car’s manual to see what the light means.
If you’re unsure or need help, feel free to contact us. We’re happy to assist. Also, for minor maintenance like changing a lightbulb or refilling oil or coolant, we can help. If you can’t drive anymore, call our roadside assistance.
APK and your KINTO car
No APK inspection needed
Since all our cars are a maximum of one year old, you won’t need to worry about an APK inspection during your subscription. And if you opt for a brand-new car with our new car guarantee, you’ll be the first driver, and the APK inspection is not required for a while.
About the APK
Electric or petrol cars need their first APK inspection after 4 years. For diesel cars, it’s after 3 years. After that, electric and petrol cars need to be inspected every 2 years until they are 8 years old. After that, the inspection is required annually. Diesel cars are inspected every year starting from the first APK.
Quality and service are a priority
All the garages in our network meet the highest standards for quality, pricing, and service. From manufacturer warranties to software updates, everything is covered. Our team of experienced service experts ensures that you’re always ready to hit the road safely. With KINTO, you can drive with peace of mind. We handle the maintenance, so you can enjoy the ride.
Frequently asked questions about KINTO Flex
In the event of misappropriation or theft, it is important to report it to the police as soon as possible. If you witness it happening on the spot, call 112 immediately. In other cases, contact the local police.
Then, inform our customer service during business hours. If we are closed, please send us an email, and we will get back to you as soon as possible to assist you further.
Is there a third party involved in the damage? Clear the road, find a safe location, and complete a European accident report together with the third party (this can be found in the glove compartment). Then, send a photo of both the front and back of the form, along with photos of the damage, via the KINTO app. More on our accidents and damage page for assistance.
It is important to describe the cause of the damage in as much detail as possible on the accident report. Also, include photos of the damage and the situation, as this can help establish liability. We will then forward the damage report and photos to the claims handler, who will work with the other party’s insurer to determine fault.
Is there only damage to your vehicle and/or is there no third party involved? Can you still drive? If yes, you can easily report this one-party damage to us via the KINTO app.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
When your car indicates that maintenance is needed, please contact us immediately.
If a red warning light appears on the display, it indicates a danger. Depending on the symbol, you should immediately park your vehicle safely and contact us or our roadside assistance service. This can be done easily via the app.
Yellow/orange warning lights indicate that a safety check is required. Contact us for further instructions.
For more information on indicator lights and special warning lights for electric cars, please refer to the instruction booklet in the car.
You should report all damage, whether large or small, to us immediately. Damages that do not prevent you from driving, like scratches or dents, can be reported using the KINTO app. You can upload photos of the damage right away so we can assess its severity and discuss an appropriate solution with you. If you’ve been in an accident and cannot continue driving, please refer to our accidents and damage page for assistance.
In case of damage, we apply a deductible of €750. Optionally, you can reduce this to €400.
Every car is insured comprehensively with us. However, there is an insurance deductible of €750. You have the option to reduce this deductible to €400 if desired.
In the event of a traffic accident, first ensure your safety and that of others. If there is immediate danger, call 112 right away. Additionally, our emergency line is available 24/7.
If you’re unable to continue driving but it’s not an emergency, pull over safely, preferably to the right shoulder and behind the guardrail, and put on a safety vest. Then, call our roadside assistance. All our cars come with 24/7 roadside service. For more information, visit our accidents and damage page.